Privacy Policy

UMCH," "the hospital," "we," "us," or "our") maintains this website to provide general information regarding hospital services, academic programs, medical specialties, and basic online functionalities.

  (a) "Website" refers to digital properties operated under UMCH domain names and associated subdomains.

  (b) "User" or "visitor" refers to any individual accessing website resources.

  (c) "Information" refers to data elements that may be collected, processed, stored, or transmitted through

website interactions.   (d) "Services" refers to informational resources, appointment request features, patient portal access, and

related functionalities available through the website.

This notice describes general practices regarding information handling associated with website operations as currently implemented.

When utilizing specific website features, users may provide contact details, demographic information, or other identifying data elements through voluntary submission via online forms or interactive features.

Users may optionally provide general health-related context or symptom descriptions when submitting appointment requests or service inquiries. Such information is utilized for departmental routing and preliminary service coordination purposes. All health-related information is handled under the same confidentiality standards applicable to patient medical information.

Website infrastructure may automatically generate technical data elements during user sessions, including but not limited to network identifiers, browser characteristics, access timestamps, navigation patterns, and system interaction logs. Such data supports website operations, performance optimization, and general analytics functions.

Financial transactions conducted through website payment features are processed via third-party payment gateway providers operating under separate service agreements. UMCH systems do not capture, process, or retain complete payment card numbers, banking credentials, or sensitive financial authentication data.

Individuals submitting inquiries regarding medical education programs, internship applications, residency positions, or professional affiliation may provide educational credentials, professional experience details, and related information through designated inquiry forms.

Information collected through website channels may be processed for purposes including but not limited to:   (a) Appointment scheduling and coordination

  (b) Patient portal account administration

  (c) Service-related communications and notifications

  (d) Academic program inquiries and application processing

  (e) Website functionality enhancement and optimization

  (f) Analytics and aggregate usage reporting

  (g) System security and fraud prevention measures

  (h) General administrative and operational purposes

Users who provide contact information through website features may receive communications related to requested services, appointment confirmations, portal notifications, academic program updates, or general service information.

Information submitted through website channels may be shared internally among authorized personnel, including medical professionals, administrative staff, academic faculty, technical support teams, and other employees or contractors performing functions related to service delivery, education programs, and website operations. Access to patient information is limited to personnel with legitimate need-to-know for care coordination or administrative purposes.

UMCH may engage third-party service providers to support website operations, technical infrastructure, data processing, analytics, or related functions. Such providers operate under confidentiality obligations and are permitted to access information only as necessary to perform contracted services.

As a teaching hospital affiliated with United Medical College, certain patient care activities may involve medical students, nursing students, interns, or residents under appropriate supervision. Academic and research activities are conducted in accordance with institutional ethics protocols and professional medical education standards.

UMCH does not engage in the sale or rental of individually identifiable contact information to unaffiliated third parties for external marketing purposes.

Information may be disclosed when required by court order, statutory obligation, or specific regulatory directive from authorized governmental bodies under applicable Bangladesh law.

UMCH implements administrative, technical, and physical measures designed to support the security of information processed through website operations. Such measures may include access controls, encryption for data transmission, system monitoring, network security protocols, and related security practices aligned with healthcare data protection standards.

While UMCH maintains security measures designed to protect information collected through the website, no internet-based platform can provide absolute security guarantees. UMCH continues to review and update security practices in accordance with evolving technology and healthcare data protection standards.

This notice addresses information handling practices related to website operations. Clinical records, diagnostic reports, treatment documentation, and medical histories generated through direct patient care encounters are maintained under institutional medical record management practices governed by applicable healthcare regulations.

All health-related information collected through the website—including symptom descriptions, appointment requests containing medical context, and patient portal communications—is treated as protected health information subject to patient confidentiality standards.

Medical documentation is subject to institutional retention policies, professional standards, and healthcare regulatory frameworks applicable to medical record-keeping practices in Bangladesh.

As a teaching hospital, medical records and clinical documentation may be accessed by authorized medical students, interns, and residents as part of supervised clinical education activities, in accordance with institutional policies and professional education standards.

Information collected through academic program inquiries, student applications, or educational affiliation requests is handled under separate academic policies maintained by United Medical College. Such information is not covered by this website privacy notice.

Healthcare professionals submitting inquiries regarding continuing medical education, training programs, or professional affiliation opportunities may receive communications related to institutional academic and professional development programs.

This website utilizes cookies, web beacons, and similar tracking technologies to support website functionality, maintain user preferences, analyze traffic patterns, and optimize user experience.

Website visitors may configure browser settings to reject, disable, or manage cookies according to individual preferences. Such configuration may impact the functionality of certain website features or interactive elements.

Website content may include hyperlinks to external websites operated by third parties, including insurance providers, pharmaceutical companies, medical education resources, research institutions, or other entities.

UMCH does not control or assume responsibility for the content, privacy practices, data collection methods, or security protocols of third-party websites.

Website infrastructure and information storage are maintained within systems and servers primarily located in Bangladesh.

Certain technical service providers supporting website operations may process data through systems located outside Bangladesh. Such arrangements are established with providers operating under confidentiality and security obligations consistent with healthcare data protection standards.

Website services are intended for general audiences. Features requiring information submission are designed for use by adults or by minors under appropriate parental or guardian supervision.

Parents and legal guardians are encouraged to supervise minor children's online activities and guide decisions regarding information disclosure through website features.

UMCH may modify, update, or revise the content of this notice periodically to reflect changes in website practices, technological capabilities, operational requirements, or regulatory developments.

Material modifications to this notice will be reflected through updates to this webpage. Users are encouraged to review this notice periodically.

Users seeking information about data collected through website interactions, or wishing to submit inquiries regarding website privacy practices, may contact UMCH through the channels below.